To process potential user claims, we look to two authorities, which depend on the nature of these claims:
- AUTOCONTROL’S Advertising Jury, for those relating to commercial communications, privacy, data protection and protection of minors.
- The National Consumer Arbitration Council (or in some cases regional), for those relating to e-commerce with consumers. In this case, a prior mediation is carried out by adigital.
These bodies are part of the EJE Network of the European Commission and thus act according to the principles of independence, transparency, right to challenge, efficiency, legality, freedom of choice and right to representation on the part of the consumer, established in Recommendation 98/257/CE by the European Commission. For further information, you can check our activity reports of the last years: