We are a non-profit association created in 2003 by Autocontrol (the Association for the Self-Regulation of Commercial Communication) and adigital (the Spanish Association of Digital Economy) with the aim of boosting the trust of Internet users as they shop and browse.
All those physical and public or private entities which possess an institutional, corporate or commercial website. To receive it, you must be an adhered member of Confianza Online and comply with our Ethical Code. To adhere, you must have a registered name. If you wish to adhere several websites belonging to a business group, you must register each individual portal independently.
It is one of our most important recognitions. It can be used by those promoters of codes of conduct who have been granted the right to use them and by those who provide services linked to these codes. The logo was sanctioned by Royal Decree 1163/2005 of 30th September and modified by the third final ruling of Royal Decree 231/2008 of 15th February.
The Public Badge is intended to serve as a guide to help consumers and users recognize seals and codes that offer guarantees and provide a high level of protection of their rights. More information here.
The acquisition of Confianza Online´s Trust Mark is tied directly to the evaluation of the website requesting it. After this evaluation, a report is sent either with the positive results and the Seal or with the changes to be made so that the web may be in compliance with the rules of our Ethical Code. In 2014, the average time frame for delivery of the Seal was 12 calendar days.
Adhered members voluntarily commit to respecting Confianza Online’s Ethical Code in all their Internet activities and to yield to any complaints made against them for infractions of the rules of the Ethical Code, through the extrajudicial dispute resolution system established for them. They have the right to display the Confianza Online Trust Mark on those websites which they own and included in their application.
No. An entity will only yield to the National Consumer Arbitration Council or the Arbitration Council of the Community of Madrid in the case of complaints that refer to Confianza Online’s Ethical Code, which have not be resolved by adigital’s Mediation Committee.
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