If you see the Confianza Online Trust Mark on a website you are browsing, it means that the company has made a commitment to ethics on the Internet, working in compliance with our Ethical Code.
In the case of an incident involving the purchase of their products and/or services, those companies with the Seal give you the option of filing claims for free through Cofianza Online, if and when their Customer Care Service could not resolve the issue beforehand.
You should always try to reach a friendly agreement with the business, which is why Confianza Online is here for you. If we reach an agreement, you will avoid the delays in resolving your claim and you will have gained a benefit.
Remember that if the company is a member of Confianza Oline, it has an obligation to undergo these proceedings.
If you wish to file a claim, you will find all the instructions here. The quickest and easiest way to do it is to fill the online form.
For more questions about our procedure and to know more about how other claims have been solved, take a look at the Practical Guide for Consumers.