No. The entities voluntarily adhered to Confianza Online sign an agreement to comply with the Ethical Code and to obey the Internet dispute resolution system. Also, these adhered entities express their commitment through the Confianza Online Trust Mark and allow their clients to go directly to Confianza Online if necessary. If removed, other users will not have the opportunity to resolve their complaint. Exclusion from Confianza Online or retraction of the Seal is considered part of the disciplinary system employed by the government body established by the Interior System of Statutes and Regulations of the Association.
Posted in: Practical Guide for Consumers 16. Will you expel the adhered entity claimed against or retract the Seal from it?