If your purchase was not online, you are not the end consumer, or your purchase was made over one year ago, we can transfer your complaint to the entity claimed against so that they are informed about it or you can go to the OMIC nearest you. Note that this communication is not a mediation. If the entity claimed against is not adhered to Confianza Online but is established in the European Union, we can transfer your claim to the Europen Consumer Centre.

Posted in: Practical Guide for Consumers Admin Confianza Online7. What can I do in these cases?