For us to help you as quickly as possible, send us your claim using our online form. You can also download and fill out our form as a PDF and send it by email (, post (C/ Castelló 24, Esc.1 2o Izq, 28001 Madrid), or fax (91 402 83 39). We will get in contact with you once we have received your claim, providing you with your file number, which you will use throughout the proceedings and refer back to for any questions you may have.

Posted in: Practical Guide for Consumers Admin Confianza Online8. How can I file a claim?