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The headquarters of Confianza Online (non-profit association) is located at Calle la Palma 59, Bajo A, 28015 Madrid, España. Its CIF (tax code) number is G-8580401.

Confianza Online may update and make modifications to the content, configuration, or presentation of its website at any time without prior notice. Confianza Online strives to ensure that all information provided by its website is as clear, comprehensible and appropriate as possible. It also makes every effort to avoid errors, and, if they do arise to fix and update them. Confianza Online cannot, however, guarantee the absence of errors or that the content remain updated at all times.

The intellectual property rights for the content, texts, guides, corporate badges, images, etc. of this website belong to Confianza Online and, where appropriate, to the remaining associations and entities mentioned on the site. They are protected by the Spanish legal system and the community and international regulations within jurisdiction. Unauthorized reproduction, distribution, commercialization, or transformation of these contents (unless legally permitted for personal or private use) constitutes an infraction of the intellectual property rights of Confianza Online or of the owner in question.

The total or partial reproduction, distribution, commercialization, or transformation of any content on the website is prohibited unless authorized in writing by Confianza Online. The printing and downloading of excerpts from the content on the website is permitted only in the case of personal or private use.

Requests for these may be sent to To exercise the right to quote, one must mention Confianza Online as the owner of the content excerpts or documents in question. One must also include that the website is the source of the information if such is the case. In those cases where the excerpts from content or documents found on the website are the property of a third party, one must indicate “© [owner name] as it is published on the website of Confianza Online”. Become informed about the process by email at the following address:

Confianza Online cannot be held responsible for the possible misuse of its website by third parties or for the information that is passed on to third parties in the process. The contents of this website are merely of informative nature. Thus, the employment of this information on the part of the user and the potential consequences, damages or harm are solely the responsibility of the user. Confianza Online reserves the right to take any legal action that it considers appropriate in response to the illegal use of content on its website by third parties.

With regards to the resolutions made by Autocontrol’s Complaints Committee and the mediations carried out to resolve disputes about interactive advertising that may be consulted on this website, the only texts to be considered authentic are those located in Autocontrol’s Secretariat and the originals sent to each party. Regarding the mediations carried out by adigital’s Mediation Committee to resolve claims over violations of the rules concerning electronic contracting, the only texts to be considered valid are those within the possession of said Association and the originals sent to each party.

C/ La Palma 59, Bajo A

28015 Madrid

Telf: +34 91 309 13 47

Fax: +34 91 402 83 39

Twitter Terms of Use

The purpose of our Twitter profile is to serve as a loudspeaker for ahered businesses who have taken a clear stance in favor of protecting online users, transparency, and responsibility when selling or advertising online. Likewise, through our profile, we aim to provide content directed towards the end user to better explain what the added value of the Confianza Online Trust Mark is as an online safety tool and as a tool of general interest.

Our Twitter profile will also be used to post information about new members, respond to consumer and user queries, and publish a variety of news, events, and conferences where Confianza Online appears.

We encourage you to leave comments and post videos and images related to topics found here as long as it is done so in such a way that does not contravene the terms of use of either Twitter or Confianza Online.

We have an obligation to respond within 24 hours from Monday through Friday. Nevertheless, we ask you to keep in mind that tweets will be responded to in the order in which they were received as quickly as possible.

We ask that you keep in mind that in the administration of claims, we recommend that users direct their queries or complaints to the business first; then, if you do not receive a response or if it is not satisfactory, come to Confianza Online either filling out the Claims Form or sending an email to

Finally, we deny responsibility for the opinions shared by users who participate here. Nonetheless, as administrator of the webpage, we will eliminate those contents and posts which violate your industrial property rights (trademark, logo), intellectual property rights (copyright), as well as appearance of unsolicited and unauthorized advertising and promos, which may constitute acts of illegal advertising and unfair competition. Similarly, we will try to monitor content and delete those which are inappropriate, defamatory, obscene, or incorrect always taking into account first-hand knowledge that these are violating the rights recognized by third parties and applicable laws.

Notwithstanding what is laid out in Twitter’s privacy policy, any personal data you provide us will be included in the data processing records Confianza Online has conveniently registered with the Spanish Data Protection Agency. The data will be used when responding to queries or suggestions you make through comments you post on our wall in order to inform you about the Association’s services and activities. It will also be used for statistical purposes of users who visit our page.

If you wish to exercise rights of access, rectification, cancelation, or objection set out in Organic Law 15/1999, of the 13th December, of Personal Data Protection and and found in its development regulations, you may send your request with your ID number to Confianza Online’s Technical Secretariat by indicating “Data Protection” (Calle Castelló 24, planta 2º izda. 28001 Madrid), email ( or fax (+34 91 402 83 39).

We look forward to your participation!​

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